Frequently Asked Questions

Everything you need to know about your Stetson order.

How do I determine my correct hat size?

To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows using a soft measuring tape. Compare your measurement to our size guide found on each product page.

What is your return policy for apparel and headwear?

We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that custom-shaped hats are considered final sale.

How should I care for my felt or straw hat?

Store your hat upside down on its crown to prevent the brim from flattening. Use a soft-bristled brush for felt hats and a damp cloth for straw hats to maintain their premium quality.

When will my order arrive?

Standard shipping typically takes 5-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.