Returns & Exchanges

At Stetson, we stand behind the quality of our craftsmanship and offer a 30-day window for returns or exchanges on all unworn, original-condition merchandise. We want to ensure your legendary headwear or apparel fits perfectly and meets the highest standards of Western heritage.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely pack your items in the original Stetson packaging.

3

Ship the Package

Drop off your package at any authorized carrier location, ensuring the new shipping label is clearly visible and covers any old barcodes.

4

Receive Your Refund

After our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing